This seems like a straightforward application of model evaluation principles. I'm confident I can work through this step-by-step and arrive at the right answer.
Okay, I think I've got this. Incident management is about getting people back to work quickly, while problem management is focused on preventing incidents from recurring. I'll select the answer that best captures that distinction.
Hmm, this looks like it's asking about Access database objects. I think I remember learning about modules in Access, but I'm not totally sure how they differ from other objects like forms or queries.
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