Discuss ICF ICF-ACC Exam Topic 1 Question 25

Your client is frustrated that she is frustrated. She should have been over this mishap in her work a long time ago. She is talking very negatively about herself: "Why can't I get over this..." The best response is:

ATell the client that you like her a lot and that she should not be so negative.

BRemind the client that coaching is forward-looking.

CAsk the client if she always is this negative about herself.

DInvite a reframe and say that sometimes people become frustrated when something is really important to them---might this be the case here?

Suggested Answer: D

Option D aligns with Competency 7, 'Evokes Awareness' (7.3 -- Offers reframes to shift perspective), by gently encouraging the client to see her frustration in a new light without judgment (Competency 4.1). It fosters curiosity and supports Ethics Section 1.1 (respecting client experience).

Option A is overly personal and directive, breaching Competency 2.2. Option B dismisses the client's current state, missing Competency 6.1 (acknowledges emotions). Option C risks sounding accusatory, undermining trust (Competency 4.1). D best facilitates awareness and growth.

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21 comments · newest first

Kenneth 2 days ago

But B might sound dismissive.

Gerald 7 days ago

Option B is good too. Focus on the future!

Regenia 12 days ago

I agree, D feels supportive.

Barabara 17 days ago

I think option D is the best. It shows empathy.

Harrison 22 days ago

Yeah, D helps her see the bigger picture.

Leatha 28 days ago

D encourages her to reflect. That’s important!

Dwight 1 month ago

C could make her defensive. Not a good choice.

Lemuel 1 month ago

I don’t like A. It feels too casual.

Jolanda 1 month ago

But B might sound dismissive.

Emeline 2 months ago

Option B is good too. Focus on the future!

Tina 2 months ago

I agree, D feels supportive.

Colene 2 months ago

I think option D is the best. It shows empathy.

Izetta 2 months ago

C could be useful, but it might just make her feel worse.

Broderick 2 months ago

Totally agree with D! Frustration shows she cares!

Elke 2 months ago

Really? I’m surprised that she’s still stuck on this.

Leandro 3 months ago

B makes sense too, but it feels a bit dismissive.

Stevie 3 months ago

I think D is the best choice here. It’s all about perspective!

Nickie 3 months ago

I feel like D is a good choice because it acknowledges her feelings and helps her see the bigger picture. It seems more empathetic.

Ernie 3 months ago

I think asking about her negativity, like in C, could lead to a deeper conversation, but it might also make her feel worse.

Emilio 3 months ago

I'm not sure about the best approach. I feel like A could come off as dismissive, but I also wonder if B might sound too clinical.

Lizette 4 months ago

I remember we practiced similar scenarios where the focus was on reframing the client's perspective. I think D might be the best option here.

ICF-ACC Exam - Topic 1 Question 25 Discussion