Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

Welcome to Pass4Success

- Free Preparation Discussions

Mail Us support@pass4success.com

Location US

Home
Popular vendors
- - Salesforce
  - Microsoft
  - Nutanix
  - Cisco
  - Amazon
  - Google
  - CompTIA
  - SAP
  - VMware
  - Fortinet
  - PeopleCert
  - Eccouncil
  - HP
  - Palo Alto Networks
  - Adobe
  - ISC2
  - ServiceNow
  - Dell EMC
  - CheckPoint
  - Linux Foundation
Discount Deals New
About
Contact
Login
Sign up

Home
IBM
P9560-043: IBM Business Partner SaaS Support Mastery Test v1

IBM P9560-043 Exam

Name: IBM P9560-043 Exam
Brand: Pass4Success
SKU: P9560-043
Price: 69.00 USD
Availability: InStock
Rating: 5.0 (115 reviews)

Status: RETIRED

Certification Provider: IBM

Exam Name: IBM Business Partner SaaS Support Mastery Test v1

Number of questions in our database: 48

Exam Version: 20-07-2020

P9560-043 Exam Official Topics:

Topic 1: Overview of Dealing with Problems/ Overview of Support through the SaaS Support Portal
Topic 2: Where to go for Level 2 Support/ SaaS Support Portal
Topic 3: Overview of Support through the SaaS Support Portal
Topic 4: SaaS Support Portal Knowledgebase/ SaaS Support Portal Severity Levels/ SaaS Support Portal Escalation Process
Topic 5: Software Support Portal/ Software Support Portal Knowledgebase/ Software Support Portal Severity Levels
Topic 6: Overview of Support through the Software Support Portal/ Objective of IBM Support
Topic 7: Software Support Portal Escalation Process
Topic 8: Support Roles and Responsibilities/ End User Responsibilities
Topic 9: Level 1 Support: Business Partner Responsibilities/ Level 2 Support: IBM Responsibilities

Disscuss IBM P9560-043 Topics, Questions or Ask Anything Related

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!

Free IBM P9560-043 Exam Actual Questions

The questions for P9560-043 were last updated On 20-07-2020

Question #1

What is the role of IBM Support in the IBM Support Model?

AWork directly with the IBM Business Partner

BInteract directly with the clients

CProvide fixes to known problems

DBoth A and C

Reveal Solution Hide Solution

Correct Answer: C

Question #2

Which of the following features are true regarding the SaaS Support Knowledgebase?

AThe ''Knowledge Base'' sub-tab allows you to search for the same FAQs by products and service categories

BFor any knowledge base articles and FAQs found in the ''Knowledge Base'' or ''Search'' tab, you can opt to subscribe to the topic. This will allow you to receive notifications on any new documentation added to the portal related to the topics that interest you

CA and B

DNeither A nor B

Reveal Solution Hide Solution

Correct Answer: C

Question #3

Which of the following is NOT true regarding Severities, Initial Response Times and SLOs?

ASev 1 is critical impact with response time within 2 business hours

BSev 2 is significant business impact with response time within 2 business hours

CSev 3 is minor business impact with response time within 4 business hours

DSev 4 is minimal business impact with response time within 1 business day

Reveal Solution Hide Solution

Correct Answer: A

Question #4

Which of the following statements is NOT true?

AThe IBM Business Partner will provide Level 1 Support to the end users and pass through to the end users, as applicable, the support IBM Software and SaaS Support provides the Business Partner

BIBM Software and SaaS Support will provide the technical support defined as Level 2 support. The Business Partner agrees to be the interface to the end user for this support

CAt IBM's discretion IBM may elect to interact directly with your End User to resolve an error or problem with our without notifying the Business Partner

DWhen an issue requires the assistance of IBM Software and SaaS Support, you will work as the primary coordinator to the end user until the problem is resolved

Reveal Solution Hide Solution

Correct Answer: D

Question #5

Which of the following is true regarding the Software Support Portal?

AThe Software Support Portal is the main portal for all product offerings

BThe Software Support Portal is the main portal for eMessage

CThe Software Support Portal is the main portal for IBM Unica

DThe Software Support Portal is the main portal for IBM Sterling

Reveal Solution Hide Solution

Correct Answer: A

Explore Other IBM Exams

Unlock all P9560-043 Exam Questions with Advanced Practice Test Features:

Select Question Types you want
Set your Desired Pass Percentage
Allocate Time (Hours : Minutes)
Create Multiple Practice tests with Limited Questions
Customer Support

Get Full Access Now

Unlock all P9560-043 features

Just for $59 you get

Select Question Types you want
Set your Desired Pass Percentage
Allocate Time (Hours : Minutes)
Create Multiple Practice tests with Limited Questions
Customer Support

Get Full Access Now

Login First To Buy This Product

Password

Questions and Answers Demo

Web-Based Practice Test Demo

Start Demo

Desktop Practice Test

Social Media

Facebook , Twitter
Linkedin , Instagram , Reddit
Pinterest

Email Address

support@pass4success.com
www.Pass4Success.com

Free certification exam questions and discussion forum.
Discuss and find guidance for your upcoming certification exam.

RECENT DISCUSSIONS

26April

Exam A00-260 Topic 2 Question 62 Discussion

SAS Discussions

26April

Exam WELL-AP Topic 8 Question 6 Discussion

WELL AP Discussions

26April

Exam OG0-023 Topic 1 Question 60 Discussion

The Open Group Discussions

SITEMAP

Home
All Exams
About
Contact
Guarantee
Terms and Conditions
Login
Sign up
Privacy Policy
Teach With Us
Courses
FAQs
DMCA
Questions Archive

Log in to Pass4Success

Sign in:

Forgot my password

Don't have an account yet? just sign-up.

Report Comment

Is the comment made by USERNAME spam or abusive?

Commenting

In order to participate in the comments you need to be logged-in.
You can sign-up or login

Save Cancel