IBM Exam M9560-670 Topic 2 Question 4 Discussion

Actual exam question for IBM's M9560-670 exam

Question #: 4
Topic #: 2

What actions does the Service Request (SR) Portal allow a Primary Support Provider to perform?

AView closed Problem Management Records (PMRs) online, transfer ownership to IBM, provide an overview of the customers software problem and environment.

BTransfer ownership to IBM, review their customer's entitlement online, view all open PMRs for their customers.

CView all open PMRs for their customers, communicate with IBM Development, describe the customers software problem and environment.

DView closed PMRs online, view all open PMRs for their customers, describe the customer's software problem and environment.

Show Suggested Answer

Suggested Answer: C

e https://public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_3_ibm_software_support_provider_tools_and_resources_v11.03.21.pdf (slide 7)

by Dulce at Dec 27, 2022, 02:54 PM

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