IBM Exam C9560-023 Topic 1 Question 2 Discussion

Actual exam question for IBM's C9560-023 exam

Question #: 2
Topic #: 1

To which tier of support does IBM route PMRs submitted by Support Providers?

ASupport Providers PMRs receive no special routing.

BSupport Providers PMRs are routed directly to Tivoli Level 2 to perform problem determination and recreate if necessary.

CSupport Providers PMRs are routed directly to Tivoli Level 1 to verify software version information and logs have been provided.

DSupport Providers PMRs are routed directly to Tivoli Level 3 (development) because only defects may be submitted by support providers.

Show Suggested Answer

Suggested Answer: B

by Maryann at Dec 27, 2022, 01:44 PM

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