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IASSC Exam ICYB Topic 2 Question 56 Discussion

Actual exam question for IASSC's ICYB exam
Question #: 56
Topic #: 2
[All ICYB Questions]

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

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Suggested Answer: E

by Antione at Nov 24, 2023, 06:30 PM

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Bettyann
19 days ago
If the question was about what the customer 'prefers', I'd go with D. Preferred. But since it's about 'Voice of the Customer', I think C. Critical-to-Quality is the way to go. Gotta love those critical-to-quality attributes!
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Virgie
23 days ago
I'm going with B. Beneficial. I mean, isn't that what we're all aiming for? To deliver products and services that are beneficial to the customer? Seems like a no-brainer to me.
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Vernice
26 days ago
Haha, this is easy! The answer is clearly C. Critical-to-Quality. I mean, who doesn't love a good 'critical-to-quality' attribute? It's like the holy grail of customer satisfaction!
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Renato
2 days ago
Yes, C. Critical-to-Quality is essential for delivering a product or service that truly meets customer expectations.
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Lawanda
3 days ago
Absolutely, focusing on critical-to-quality attributes ensures that we are meeting the customers' most important needs.
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Barb
7 days ago
I agree, C. Critical-to-Quality is definitely the key attribute to focus on for customer satisfaction.
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Francesco
1 months ago
Hmm, I think D. Preferred might also be a valid answer. After all, we're trying to determine what the customer prefers, right?
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Bronwyn
22 days ago
I still think D. Preferred could be a valid answer. We want to know what the customer prefers in order to improve our product or service.
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Lavera
23 days ago
I agree with you, C. Critical-to-Quality makes sense. It's all about meeting the customer's expectations.
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Julene
26 days ago
I think C. Critical-to-Quality is the correct answer. We need to focus on the attributes that are critical for customer satisfaction.
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Eladia
28 days ago
I agree, C. Critical-to-Quality is essential for Voice of the Customer.
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Gail
1 months ago
I think C. Critical-to-Quality is the correct answer.
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Ressie
2 months ago
I'm pretty sure the correct answer is C. Critical-to-Quality. This is a fundamental Lean Six Sigma technique to identify the most important requirements from the customer's perspective.
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Arminda
19 days ago
Yes, C. Critical-to-Quality helps prioritize what aspects of a product or service are most important to customers.
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Taryn
20 days ago
I agree, C. Critical-to-Quality is essential for understanding what customers truly value.
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Tamekia
29 days ago
Yes, Critical-to-Quality helps us focus on what truly matters to the customer.
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Gianna
1 months ago
I agree, C) Critical-to-Quality is the correct answer.
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Maybelle
2 months ago
I think A) Desirable could also be a valid option, as customers may also value attributes that they desire but are not necessarily critical to quality.
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Nilsa
2 months ago
I agree with Truman, C) Critical-to-Quality is the correct answer because it focuses on the key attributes that are most important to customers.
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Truman
2 months ago
C) Critical-to-Quality
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