IASSC Exam ICYB Topic 2 Question 56 Discussion

Actual exam question for IASSC's ICYB exam

Question #: 56
Topic #: 2

[All ICYB Questions]

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

ADesirable

BBeneficial

CCritical-to-Quality

DPreferred

Show Suggested Answer

Suggested Answer: E

by Antione at Nov 24, 2023, 06:30 PM

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Ressie

3 days ago

I'm pretty sure the correct answer is C. Critical-to-Quality. This is a fundamental Lean Six Sigma technique to identify the most important requirements from the customer's perspective.

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Maybelle

5 days ago

I think A) Desirable could also be a valid option, as customers may also value attributes that they desire but are not necessarily critical to quality.

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Nilsa

9 days ago

I agree with Truman, C) Critical-to-Quality is the correct answer because it focuses on the key attributes that are most important to customers.

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Truman

11 days ago

C) Critical-to-Quality

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