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IASSC ICYB Exam - Topic 2 Question 36 Discussion

Actual exam question for IASSC's ICYB exam
Question #: 36
Topic #: 2
[All ICYB Questions]

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between ''what is'' and __________________.

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Suggested Answer: D

by Sarah at Aug 21, 2022, 05:29 AM

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Pamella
4 months ago
Wait, is it really about "what should be"? Sounds too idealistic.
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Bernadine
4 months ago
"What should be" makes the most sense here.
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Serina
5 months ago
I thought it was "what isn't." Seems off.
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Franklyn
5 months ago
I disagree, it's more about "what will make money."
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Fallon
5 months ago
It's definitely "what should be."
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Jose
5 months ago
I’m leaning towards "what should be" too. It aligns with the idea of setting goals based on customer feedback, but I wish I had reviewed more examples.
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Jovita
5 months ago
I feel like "what will make money" could be a possibility, but it doesn't quite fit with the concept of assessing customer needs.
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Casey
5 months ago
I remember practicing a question like this, and I think it was about identifying gaps. "What isn't" doesn't seem right, but I can't recall the exact phrasing.
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Valentin
5 months ago
I think the answer might be "what should be," but I'm not completely sure. It sounds familiar from our discussions on process improvement.
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Valentin
5 months ago
Okay, let's see. Creating stand-out products and brands, and focusing on a niche market - those seem like the obvious choices here. I'm pretty confident those are recognized competitive strategies.
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Sherita
5 months ago
This one seems pretty straightforward. I think the answer is C - prioritizing and creating business cases for improvement initiatives. That's a key part of the continual improvement process.
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Helga
5 months ago
I feel like restricting the database account's access could help, but did we cover that in depth? I can't recall.
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Yoko
5 months ago
Okay, I think I've got a handle on this. Setting up a hotline for anonymous reporting seems like a good way to uncover any potential issues.
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Elizabeth
5 months ago
I'm a bit confused by the options, I'll have to re-read the question to make sure I understand it.
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Arlyne
5 months ago
I'm not entirely sure, but I think just adding more vCPUs might not be enough without proper load balancing.
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Ettie
10 months ago
I bet the person who wrote this question is just as confused as we are about what the Voice of the Customer is all about. Maybe they should have just asked, 'What do our customers want?' Boom, problem solved!
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Sanda
10 months ago
Option D is the way to go. Anything else and you're just ignoring what the customer actually wants. Unless, of course, you're a mind reader. In that case, feel free to go with 'What isn't'.
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Martin
10 months ago
Hmm, 'What will make money' sounds tempting, but that's not really the point of the Voice of the Customer. Unless, of course, the customer's dream is to make you rich. Hey, a guy can dream, right?
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Fannie
8 months ago
C) ''What will cost less''
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Louisa
9 months ago
D) ''What should be''
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Alisha
9 months ago
A) ''What isn't''
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Phung
10 months ago
I was about to choose 'What will cost less', but then I remembered that the Voice of the Customer is about understanding their needs, not just cutting costs. Gotta keep the customer in mind!
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Linwood
10 months ago
Option D, 'What should be', is the correct answer. We're trying to identify the gaps between the current state and the desired state as expressed by the customer.
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Gwenn
8 months ago
That's right, understanding the Voice of the Customer helps us improve our processes.
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Anisha
9 months ago
Definitely, we need to bridge the gap between 'what is' and 'what should be'.
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Tyra
9 months ago
I think it's important to focus on what the customer wants.
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Ivette
11 months ago
I agree with Azalee, we need to understand what the processes should be like to meet customer expectations.
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Azalee
11 months ago
I think the answer is D because we want to identify the ideal state of our processes.
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Sean
11 months ago
D) 'What should be'
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