IASSC Exam ICYB Topic 2 Question 36 Discussion

Actual exam question for IASSC's ICYB exam

Question #: 36
Topic #: 2

[All ICYB Questions]

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between ''what is'' and __________________.

A''What isn't''

B''What will make money''

C''What will cost less''

D''What should be''

Show Suggested Answer

Suggested Answer: D

by Sarah at Aug 21, 2022, 05:29 AM

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4 days ago

I agree with Azalee, we need to understand what the processes should be like to meet customer expectations.

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5 days ago

I think the answer is D because we want to identify the ideal state of our processes.

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11 days ago

D) 'What should be'

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