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IASSC Exam ICBB Topic 2 Question 88 Discussion

Actual exam question for IASSC's ICBB exam
Question #: 88
Topic #: 2
[All ICBB Questions]

When variation is removed from the output of a process then the process customer can have more confidence in the experience that results from the process.

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Suggested Answer: A

by Casie at Mar 23, 2025, 04:07 PM

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Lauran
4 months ago
A) True. Consistency is key to building customer trust and loyalty. Reduced variation is the way to go.
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Rachael
3 months ago
B) False. Without variation, customers may find the experience boring and predictable.
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Svetlana
3 months ago
A) True. Consistency is key to building customer trust and loyalty. Reduced variation is the way to go.
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Catrice
4 months ago
B) False. Sometimes a little variation can be a good thing, keeps things interesting for the customer!
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Rozella
4 months ago
True, reducing variability means more consistent outcomes for the customer. This is a basic tenet of quality management.
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Bok
2 months ago
Consistency is key in ensuring customer satisfaction.
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Tony
2 months ago
A) True
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Xuan
2 months ago
That's right, reducing variation leads to more predictable results for the customer.
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Shakira
3 months ago
A) True
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Art
3 months ago
Consistency is key in ensuring customer satisfaction.
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Naomi
3 months ago
A) True
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Avery
3 months ago
That's right, reducing variation leads to more predictable results for the customer.
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Stephen
3 months ago
A) True
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Teresita
4 months ago
I think the answer is A) True as well, because reducing variation leads to better quality outcomes.
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Serina
4 months ago
I'm not sure, but I think it makes sense that customers would have more confidence in a consistent process.
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Coral
4 months ago
I agree with Shantay, because when variation is removed, the process becomes more predictable.
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Shantay
5 months ago
I think the answer is A) True.
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