I think the key here is understanding what Cloudlock is designed for. Since it's a cloud security tool, it's probably focused on protecting cloud-based business apps and data, rather than consumer-oriented social media platforms. So my best guess is that Facebook is the one that's not covered.
Based on the question, it looks like I have two options - download the LOA-CFA or check the email for the NOC contact. I'll start with the LOA-CFA download and see if that's sufficient.
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