Discuss IAPP CIPP/C Exam Topic 2 Question 77

A small commercial business in Canada was preparing a mailing to its customers when the letters and the envelopes were mismatched, causing 500 of 1000 letters to be sent to the wrong recipients. The letters contained the name and mailing address of the clients as well as account numbers and account balances.

The business has discovered this error as clients called to report receiving the wrong letter and expressing concern that their information has been breached. Which of the following is the most appropriate next step to take?

AAll 1000 clients must be sent new letters.

BThe 500 clients who were impacted must be immediately notified.

CThe Office of the Privacy Commissioner (OPC) must be immediately notified.

DA risk assessment must be completed to determine the real risk of significant harm (RROSH) to the clients.

Suggested Answer: D

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28 comments · newest first

Katina 4 days ago

True, but transparency is key.

Herminia 9 days ago

Option A seems excessive though.

Vanesa 14 days ago

But what about the others? They need to know too.

Lettie 19 days ago

Agreed, notify the 500 affected clients first.

Evelynn 24 days ago

I think option B is the best.

Katina 29 days ago

This is a serious issue.

Geoffrey 1 month ago

It's a balance between urgency and thoroughness.

Kasandra 1 month ago

But we can't ignore the potential harm.

Ozell 1 month ago

Agreed, clients need reassurance quickly.

Hershel 2 months ago

B seems like the most immediate action.

Geoffrey 2 months ago

Exactly, we need to act fast!

Kasandra 2 months ago

A risk assessment could help, but it takes time.

Ozell 2 months ago

Notifying the OPC might escalate things.

Geoffrey 2 months ago

I feel like option C is necessary.

Hershel 3 months ago

True, but they weren't impacted directly.

Kasandra 3 months ago

But what about the others? They should know too!

Ozell 3 months ago

Yes, notify the 500 affected clients first.

Hershel 3 months ago

I think option B is best.

Ozell 3 months ago

This is a tough situation.

Odelia 3 months ago

I agree with B, but all clients should be informed eventually.

Jillian 4 months ago

A risk assessment sounds like a good idea, but is it really the first step?

Tequila 4 months ago

Surprised this even happened, how do you mix up letters like that?

Marguerita 4 months ago

I think C is important too, gotta keep the OPC in the loop.

Solange 4 months ago

Definitely B, those 500 clients need to know ASAP!

Helga 4 months ago

I recall a case study where all clients were notified regardless of impact, but that seemed excessive. I think focusing on the impacted clients is more appropriate.

Annabelle 6 months ago

I feel like we talked about risk assessments in class, but I’m not sure if that’s the immediate step here. It seems like the clients need to be informed first.

Noelia 6 months ago

I’m not entirely sure, but I think we practiced a similar question where we had to consider the legal obligations. Shouldn't the OPC be notified too?

Emeline 6 months ago

I remember discussing the importance of notifying affected clients first in case of a data breach, so I think option B might be the right choice.

IAPP CIPP/C Exam - Topic 2 Question 77 Discussion