Okay, let's see here. The customer installed the adapter themselves, so it's probably not a licensing issue. Maybe there's some kind of security or authentication requirement that's causing the problem. I'll have to read the question closely and consider all the options.
I'm leaning towards functional response class, but I'm not 100% sure. I'll have to review my notes on the different types of response classes to make sure I'm choosing the right answer.
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