I've got this! Royalties paid per unit are clearly an indirect expense, not a direct cost. The other options seem more ambiguous, but I think I can eliminate a few of them.
I'm a little confused by the wording of the question. Creating queues, entities, and routing rules all sound like they could be related to entitlements, but I'm not sure which one is the correct answer. I'll need to think this through step-by-step.
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