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HRPA CHRP-KE Exam - Topic 7 Question 15 Discussion

Which of the following is an example of downward communication?
B) Intranet
A) Employee surveys
C) Open-door policy
D) Suggestion system

HRPA CHRP-KE Exam - Topic 7 Question 15 Discussion

Actual exam question for HRPA's CHRP-KE exam
Question #: 15
Topic #: 7
[All CHRP-KE Questions]

Which of the following is an example of downward communication?

Show Suggested Answer Hide Answer
Suggested Answer: B

The HRPA Human Resources Competency Framework (Functional Domain: Organizational Effectiveness) identifies communication systems as essential for organizational coordination and culture.

Downward communication refers to information flowing from management to employees, often to provide instructions, policies, or updates.

Intranet serves as a downward communication channel, used by management to share policies, announcements, and procedures.

Employee surveys, open-door policies, and suggestion systems represent upward communication, where employees provide feedback to management.

Extract:

''Downward communication transmits organizational goals, policies, and procedures from management to employees through structured channels such as newsletters, intranets, and memos.''

(HRPA Competency Framework -- Organizational Effectiveness, CHRP Level, Knowledge Area: Communication and Change Management)

Thus, B. Intranet correctly represents downward communication.

Verified Reference Summary:

HRPA Human Resources Competency Framework -- Functional Domain: Organizational Effectiveness

CHRP Knowledge Exam Blueprint -- Communication and Organizational Design

HRPA Exam Preparation Guide -- Communication Systems and Structures


Contribute your Thoughts:

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Raina
2 hours ago
I could be wrong, but I think D) Suggestion system could also be upward communication since it allows employees to give feedback.
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Graham
5 days ago
I'm not entirely sure, but I feel like C) Open-door policy is more about encouraging upward communication, not downward.
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Lamar
10 days ago
I remember practicing a question like this, and I think A) Employee surveys might not fit since they gather feedback rather than communicate downwards.
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Florinda
16 days ago
I think downward communication is when information flows from higher levels to lower levels, so maybe it's B) Intranet?
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