Name: HP HP2-H82 Exam
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SKU: HP2-H82
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Free HP HP2-H82 Exam Actual Questions

The questions for HP2-H82 were last updated On 22-09-2020

Question #1

You receive the following customer objection:

/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere.

What is the correct way to respond?

Amay be able to look at the delivery costs and reduce the price for you. especially as you are such a loyal customer.

BPerhaps I can look into getting you a lower price through some discount.

CIn your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.

DPerhaps you have the wrong printer, so let me look at an ink alternative.

Reveal Solution

Correct Answer: B

Question #2

Which statement is true about a refilled cartridge?

AA refilled cartridge is a refurbished original HP cartridge.

BA refilled cartridge is also known as a reman or rebuilt cartridge.

CWorn-out parts are replaced in a refilled cartridge.

DWorn-out parts are not replaced in a refilled cartridge.

Reveal Solution

Correct Answer: A

Question #3

When choosing HP and genuine Samsung versus non-HP/Samsung cartridges, how is HP's value proposition supported?

Aby user testimonials

Bby low-cost replacements

Cby tests and reports

Dby informed decisions

Reveal Solution

Correct Answer: D

Question #4

Which statement is true about remanufactured/rebuilt cartridges?

ASome worn-out parts, ink, or toner are replaced in remanufactured/rebuilt cartridges.

BRemanufactured/rebuilt cartridges are also called clones when they infringe on intellectual property.

CRemanufactured/rebuilt cartridges are HP cartridges that are reused by refilling with non-original/third-party ink or toner.

DUsage marks are not visible.

Reveal Solution

Correct Answer: C

Question #5

You receive the following customer objection when you offer the original HP toner versus reman toner:

/ understand that remanufactured cartridges use their own toner and alt toner is the same so it doesn't realty matter.

Which technology should you mention in your response to explain that not all toner is the same?

Apage maximizer

Banti-fraud technology

Cprint gauge technology

DColorSphere 3 and precision black toner

Reveal Solution

Correct Answer: C

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