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HPE7-A07 Exam - Topic 8 Question 50 Discussion

You configured" a bridged mode SSID with WPA3-Enterprise and EAP-TLS security. When you connect an Active Directory joined client that has valid client certificates. ClearPass shows the following error.What is needed to resolve this issue?
C) Modify your ACX-AD authentication source to include the UPN in the search.
A) Enable authorization in your Authentication Method.
B) Recreate the SSID m tunneled mode.
D) Configure ClearPass to trust the client certificate.

HPE7-A07 Exam - Topic 8 Question 50 Discussion

Actual exam question for HP's HPE7-A07 exam
Question #: 50
Topic #: 8
[All HPE7-A07 Questions]

You configured" a bridged mode SSID with WPA3-Enterprise and EAP-TLS security. When you connect an Active Directory joined client that has valid client certificates. ClearPass shows the following error.

What is needed to resolve this issue?

Show Suggested Answer Hide Answer
Suggested Answer: C

The error message 'User not found' indicates that the authentication source, in this case, Active Directory (AD), is not able to locate the user account based on the current search parameters. This often occurs when the User Principal Name (UPN) that the client is using to authenticate is not included in the search parameters of the AD authentication source within ClearPass. By modifying the AD authentication source to include the UPN in the search, ClearPass will be able to correctly locate the user account and proceed with the authentication using the valid client certificates.


by Leota at Jun 01, 2026, 05:31 PM

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Johna
4 days ago
A could be a backup option, but D feels more direct.
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Hortencia
10 days ago
Exactly! Without trust, the connection fails.
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Ramonita
15 days ago
But if the certificate isn’t trusted, nothing will work. D makes sense.
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Harley
20 days ago
I’m leaning towards A. Authorization might be the key here.
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Johna
25 days ago
I feel the same way. Trusting the client certificate seems crucial.
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Hortencia
1 month ago
This question is tricky. I think D is the right choice.
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Dalene
1 month ago
Wait, why would we need to trust the client certificate? That seems odd.
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Jaime
1 month ago
C) Modify the ACX-AD authentication source? Not sure about that one.
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Shelton
2 months ago
B) Recreate the SSID in tunneled mode? Sounds complicated!
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Mary
2 months ago
I think D) Configure ClearPass to trust the client certificate is the way to go.
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Emily
2 months ago
A) Enable authorization in your Authentication Method.
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Olga
2 months ago
I definitely remember that ClearPass needs to trust the client certificate, but I'm not entirely sure if that's the only step needed to resolve the error.
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Kanisha
2 months ago
I feel like modifying the authentication source could be relevant, especially with UPNs, but I need to double-check that.
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Amber
2 months ago
I think we practiced a similar question where enabling authorization was the key, but I can't recall the specifics.
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Fredric
3 months ago
I remember something about needing to trust the client certificate, but I'm not sure if that's the only issue here.
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