A company has an ArubaOS controller-based solution with a WPA3-Enterprise WLAN. which authenticates wireless clients to Aruba ClearPass Policy Manager (CPPM). The company has decided to use digital certificates for authentication A user's Windows domain computer has had certificates installed on it However, the Networks and Connections window shows that authentication has tailed for the user. The Mobility Controllers (MC's) RADIUS events show that it is receiving Access-Rejects for the authentication attempt.
What is one place that you can you look for deeper insight into why this authentication attempt is failing?
Suggested Answer: A
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45 comments · newest first
JO
Josefa
11 months ago
ClearPass Insight reports are nice, but not as immediate as the Event Viewer.
LO
Lonny
11 months ago
I think the packets capture could help, but it’s more complex.
SH
Shaquana
11 months ago
Wait, are you sure it’s not the Alerts tab? Seems like a good option too.
TA
Tamekia
12 months ago
Definitely B, that’s where you get the most detailed info.
NO
Noble
12 months ago
I’d check the RADIUS events in the CPPM Event Viewer first.
OR
Oretha
1 year ago
I wonder if capturing packets on the control plane would actually help us understand the Access-Rejects, but it seems a bit complicated for this scenario.
RH
Rhea
1 year ago
I feel like we practiced a similar question where we looked at the Event Viewer for RADIUS issues, so that might be a good option here too.
XU
Xuan
1 year ago
I think the Alerts tab in Access Tracker might give us more context about the authentication failure, but I can't recall if it shows detailed reasons.
AR
Art
1 year ago
I remember we discussed the importance of checking the RADIUS events in CPPM, but I'm not sure if that's the best first step.
LO
Loise
1 year ago
This seems like a straightforward troubleshooting scenario. I'd start by checking the RADIUS events and then move on to the ClearPass Insight reports to see if I can pinpoint the problem.
AU
Augustine
1 year ago
I'm a bit confused by all the technical details, but I know the CPPM Alerts tab is a good place to start looking for more insights into the failed authentication attempt.
RE
Rebbecca
1 year ago
I think the key here is to focus on the RADIUS events and the ClearPass Policy Manager. That's likely where I'll find the most relevant information to diagnose the issue.
CH
Chanel
1 year ago
Okay, let's see. The question mentions that the authentication is failing, so I'll want to look for any clues or error messages that could point to the root cause.
DE
Devora
1 year ago
Hmm, this seems like a tricky one. I'll need to carefully review the information provided and think through the possible troubleshooting steps.
WI
Wilford
1 year ago
Hmm, this looks like a tricky one. I'll need to carefully consider the different components involved - the M365 E5 tenant, the on-premises AD, the hybrid Azure AD, and the Azure AD DS. Configuring the security settings for Edge on the personal desktops could be a challenge.
MI
Micaela
1 year ago
This looks like a tricky question. I'll need to carefully analyze the information provided in the exhibit to determine the correct prioritization of the advisories.
DE
Delsie
1 year ago
I think the correct answer is C) the Alerts tab in the authentication record in CPPM Access Tracker. That's where you're going to find the most detailed information on what's causing the authentication failure. Anything else is just a shot in the dark.
DO
Dong
1 year ago
Let's check the Alerts tab first to see what's going on with the authentication.
ST
Stephen
1 year ago
I think you're right. That's where all the detailed information will be.
GA
Gayla
1 year ago
I agree, checking the Alerts tab in the authentication record in CPPM Access Tracker is the best place to find out why the authentication is failing.
KA
Katy
1 year ago
Yeah, looking at the Alerts tab in CPPM Access Tracker will give you a better understanding of what's causing the issue.
NA
Nadine
1 year ago
I think you're right, that's where you'll get the most detailed information on the authentication failure.
TO
Torie
1 year ago
I agree, checking the Alerts tab in the authentication record in CPPM Access Tracker is the best place to find out why the authentication is failing.
SH
Shawn
2 years ago
I'm with Charolette on this one. ClearPass Insight is the way to go. Though I have to admit, the packets on UDP 1812 do sound like a fun challenge. Maybe I'll try that on the side, just for kicks.
GL
Gladys
1 year ago
Packets captured on the MC control plane destined to UDP 1812 could definitely help troubleshoot the issue.
DE
Derick
1 year ago
True, but don't forget about the Alerts tab in the authentication record in CPPM Access Tracker.
ST
Stephanie
1 year ago
I think checking the RADIUS events within the CPPM Event Viewer could also provide valuable information.
CO
Cortney
1 year ago
I agree with Charolette, ClearPass Insight is the best place to look for deeper insight.
CA
Callie
2 years ago
I believe checking the Alerts tab in the authentication record in CPPM Access Tracker could also help identify the issue.
MA
Marylou
2 years ago
I agree with Hector, that could provide more insight into the authentication failure.
HE
Hector
2 years ago
I think we should look at the RADIUS events within the CPPM Event Viewer.
CH
Charolette
2 years ago
Come on, guys, the reports generated by Aruba ClearPass Insight are where it's at. That's the ultimate source of truth. Anything else is just guesswork.
CA
Caitlin
1 year ago
I think checking the Alerts tab in the authentication record in CPPM Access Tracker could also provide valuable information.
QU
Quiana
1 year ago
I agree, the reports from ClearPass Insight are crucial for troubleshooting.
BR
Britt
1 year ago
I think checking the Alerts tab in the authentication record in CPPM Access Tracker could also provide valuable information.
CR
Cristen
1 year ago
I agree, the reports from Aruba ClearPass Insight are crucial for troubleshooting.
DE
Dean
2 years ago
Dude, the packets captured on the MC control plane destined to UDP 1812? That's just too much work. I'm going with the RADIUS events in the CPPM Event Viewer - gotta keep it simple, you know?
KA
Karl
1 year ago
I agree, let's keep it simple and check the RADIUS events in the CPPM Event Viewer.
ST
Stephaine
1 year ago
I'm going to check the RADIUS events within the CPPM Event Viewer.
ME
Merri
1 year ago
I prefer looking at the reports generated by Aruba ClearPass Insight.
GE
Geoffrey
1 year ago
I think I'll check the Alerts tab in the authentication record in CPPM Access Tracker.
JE
Jennifer
2 years ago
I think the Alerts tab in the authentication record in CPPM Access Tracker is the way to go. That's where I'd expect to find the most detailed information on what's causing the authentication failure.
CR
Crista
2 years ago
I believe checking the Alerts tab in the authentication record in CPPM Access Tracker could also provide valuable information.
AR
Arlyne
2 years ago
I agree with Mitsue, that could give us more insight into the authentication failure.
MI
Mitsue
2 years ago
I think we should check the RADIUS events within the CPPM Event Viewer.