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HP Exam HP2-I57 Topic 4 Question 5 Discussion

Actual exam question for HP's HP2-I57 exam
Question #: 5
Topic #: 4
[All HP2-I57 Questions]

In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.

Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered

according to the term of the HP Premium+ Support? (Select two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:

1. Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.

2. Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.


by Erinn at Oct 06, 2025, 10:22 PM

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Clare
5 days ago
C is definitely important - the customer needs to install the software themselves. Can't just leave it all to the partner.
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Lyda
11 days ago
A and D seem like the right steps. Gotta make sure the customer is all set up and ready to go!
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Gayla
16 days ago
I've got this! The two key steps are: 1) The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner. And 2) The customer must ensure they install the HP software on each device that is entitled to Premium+ Support. Easy peasy!
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Raelene
21 days ago
Okay, let me think this through. The question is asking about the steps needed to activate HP Premium+ Support after the order is placed. So I'm guessing the partner has to do something to register the Care Pack, and the customer has to install the software on their devices. The tricky part is figuring out if the partner registers it to themselves or the customer.
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Dorathy
26 days ago
Hmm, I'm a bit confused on this one. I think it has to do with registering the Care Pack, but I'm not sure if it's the customer or the partner that needs to do that. And what's this about installing software - is that required too?
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Emmett
1 months ago
I'm pretty sure the key steps are registering the Care Pack to the customer and ensuring the customer installs the HP software on each device. The other options don't seem quite right.
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