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HP Exam HP2-I57 Topic 3 Question 3 Discussion

Actual exam question for HP's HP2-I57 exam
Question #: 3
Topic #: 3
[All HP2-I57 Questions]

A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.

How should you respond to this customer?

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Suggested Answer: D

The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement


by Samira at Oct 04, 2025, 06:23 AM

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Deangelo
5 days ago
I'm not sure the customer will appreciate statistics on component reliability. They just want their PCs fixed without hassle. Option D is the way to go.
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Carrol
11 days ago
Option D seems like the best choice. Extending the warranty coverage with HP Hardware Support Services sounds like a great way to address the customer's needs.
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Boris
16 days ago
I feel pretty confident about this one. I'd recommend option D - explaining how the HP Hardware Support Services can enhance the base warranty coverage. That way, the customer gets the expert support they need, and I can position it as an upgrade to their existing warranty, rather than just an additional cost.
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Nina
21 days ago
Okay, I've got a strategy for this. I'll start by asking the customer to describe the issues they anticipate, so I can get a better sense of their needs. Then I'll point them to the relevant HP documentation and explain how the support services can extend the warranty coverage. I think that'll give them a clear understanding of their options.
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Lewis
26 days ago
Hmm, this is a tricky one. I think the key is to really understand the customer's specific needs and pain points. If they're just looking for basic parts replacement, the base warranty might be sufficient. But if they need more comprehensive support, the HP Hardware Support Services could be a better option.
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Asha
1 months ago
I'm a bit confused by this question. It seems like the customer is expecting the base warranty to cover all their maintenance needs, but I'm not sure if that's realistic. I'll need to review the details of the HP warranty coverage to see what's actually included.
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