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HCLSoftware HCL-BF-PRO-10 Exam - Topic 4 Question 53 Discussion

Several BigFix clients are having an issue with receiving new actions. These clients sometimes show as active in the Console appearing in black with a recent Last Report time. After 45 minutes these same clients appear offline. Sending a Force Refresh causes them to appear active again, but after another 45 minutes, they show as inactive once more.What Task can be run to collect information about the Client Evaluation Cycle to help determine what might be causing this issue?
D) 361 TROUBLESHOOTING: Enable BES Client Usage Profiler
A) 353 TROUBLESHOOTING: Run BES Client Diagnostics
B) 1102 TROUBLESHOOTINGRun BigFix Server Diagnostic
C) 545 TROUBLESHOOTING: Upload BES Relay Logs

HCLSoftware HCL-BF-PRO-10 Exam - Topic 4 Question 53 Discussion

Actual exam question for HCLSoftware's HCL-BF-PRO-10 exam
Question #: 53
Topic #: 4
[All HCL-BF-PRO-10 Questions]

Several BigFix clients are having an issue with receiving new actions. These clients sometimes show as active in the Console appearing in black with a recent Last Report time. After 45 minutes these same clients appear offline. Sending a Force Refresh causes them to appear active again, but after another 45 minutes, they show as inactive once more.

What Task can be run to collect information about the Client Evaluation Cycle to help determine what might be causing this issue?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Buddy at Jun 21, 2026, 02:53 AM

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Jaime
14 days ago
A it is then! Let's get to the root of this.
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Lanie
20 days ago
Good point, but let's focus on the current problem.
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Alease
25 days ago
I still feel D could reveal long-term patterns.
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Jaime
30 days ago
Right, A should help us troubleshoot quickly.
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Lanie
1 month ago
True, but we need immediate client info first.
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Alease
1 month ago
But what about D? Usage Profiler could give insights too.
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Jaime
2 months ago
I agree, A makes sense. We need client diagnostics.
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Lanie
2 months ago
I think A is the best choice. It directly targets client issues.
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Stephaine
2 months ago
D) 361 sounds interesting, but does it really help with this issue?
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Annice
2 months ago
Wait, why are they going offline after 45 minutes? That's weird!
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Mari
2 months ago
C) 545 could give some insights too, but not sure it's the best choice.
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Val
2 months ago
I think B) 1102 might be more helpful, though.
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Alesia
3 months ago
A) 353 TROUBLESHOOTING is the one to go for!
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Loreen
3 months ago
I feel like enabling the BES Client Usage Profiler might give some insights, but I don't recall it being the primary task for diagnosing client evaluation cycles.
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Rory
3 months ago
I’m a bit confused about whether the BES Server Diagnostic would be relevant here. It seems more server-focused, right?
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Tyisha
3 months ago
I remember practicing a question about client connectivity issues, and I think running the BES Client Diagnostics helped in that scenario too.
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Donte
3 months ago
I think the BES Client Diagnostics task might be the right choice since it focuses on client issues, but I'm not entirely sure if it covers the evaluation cycle specifically.
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