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GFOA CPFO Exam - Topic 11 Question 107 Discussion

Actual exam question for GFOA's CPFO exam
Question #: 107
Topic #: 11
[All CPFO Questions]

Governments should also set service response goals. For example:

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Suggested Answer: A

by Eugene at Feb 10, 2025, 09:22 PM

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Chanel
3 months ago
These targets are ambitious but might push for better service.
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Whitley
3 months ago
Wait, can they really handle 95% of claims in five days?
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Kathryn
3 months ago
All of these goals seem necessary for efficiency!
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Glenna
4 months ago
75% in 60 days sounds more achievable.
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An
4 months ago
I think processing 100% of claims in 96 hours is unrealistic.
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Alishia
4 months ago
I recall that having a mix of short and long-term goals is important, so maybe option D is the way to go here.
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Janella
4 months ago
I feel like all of these options could be valid, but I’m uncertain if they should all be included under one goal.
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Henriette
4 months ago
I think we practiced a question similar to this in class, and I want to say that option C sounds reasonable for workers' compensation claims.
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King
5 months ago
I remember discussing how setting specific goals can improve efficiency, but I'm not sure which option is the best.
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Johnetta
5 months ago
All of these options sound like they could be valid service response goals. I'm not sure which one is the best fit, but I'll make my best guess and move on to the next question.
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Raylene
5 months ago
Okay, I think I've got it. The example given mentions processing 100% of citizen claims within 96 hours, so option A seems to be the closest match.
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Devon
5 months ago
Hmm, I'm not sure which one to pick. They all sound like reasonable service response goals for the government. I'll have to think this through carefully.
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Noe
5 months ago
This question seems straightforward. I'll read through the options carefully and choose the one that best matches the given example.
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Kate
10 months ago
These options make me feel like I'm playing government bingo. 'B-60, I-95, G-5, and a full house for the win!'
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Ryan
8 months ago
D) All of these
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Nobuko
8 months ago
C) To review and process at least 95% of workers' compensation claims within five days
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Paul
8 months ago
B) To close 75% of claims investigated within 60 days
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Willow
9 months ago
A) To process 100% of all citizen claims within 96 hours of receipt
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Tracey
10 months ago
Hey, as long as they don't take longer than 96 hours to process my parking ticket, I'm a happy camper!
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Jesse
8 months ago
Definitely, it makes a big difference in people's lives.
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Lauran
9 months ago
Me too, efficient government services are important.
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Melodie
9 months ago
I hope they stick to those goals for everyone's sake.
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Vanna
9 months ago
D) All of these
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Sharmaine
9 months ago
C) To review and process at least 95% of workers' compensation claims within five days
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Denny
9 months ago
B) To close 75% of claims investigated within 60 days
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Hildred
9 months ago
A) To process 100% of all citizen claims within 96 hours of receipt
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Beula
10 months ago
Hmm, I was leaning towards B, but I guess the government really wants to make sure they're on top of everything. Efficiency is key, right?
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Roosevelt
10 months ago
I agree, D is the way to go. Can't go wrong with covering all the bases!
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Gearldine
9 months ago
User 3: Agreed, it's important to have comprehensive goals in place.
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Ashlyn
9 months ago
User 2: Yeah, it covers all the important aspects.
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Ciara
10 months ago
User 1: I think D is the best option too.
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Avery
10 months ago
Option D is the correct answer. All of the provided service response goals are reasonable and achievable for a well-run government agency.
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Eric
9 months ago
D) All of these
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Madalyn
9 months ago
C) To review and process at least 95% of workers' compensation claims within five days
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Jaclyn
9 months ago
B) To close 75% of claims investigated within 60 days
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Jeanice
9 months ago
A) To process 100% of all citizen claims within 96 hours of receipt
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Flo
11 months ago
I prefer option D, all of these goals are important for effective governance.
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Lashaunda
11 months ago
I agree. It helps ensure efficiency and accountability.
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Roselle
11 months ago
I think governments should set service response goals.
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