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GFOA CPFO Exam - Topic 11 Question 107 Discussion

Actual exam question for GFOA's CPFO exam

Question #: 107
Topic #: 11

[All CPFO Questions]

Governments should also set service response goals. For example:

ATo process 100% of all citizen claims within 96 hours of receipt

BTo close 75% of claims investigated within 60 days

CTo review and process at least 95% of workers' compensation claims within five days

DAll of these

Show Suggested Answer

Suggested Answer: A

by Eugene at Feb 10, 2025, 09:22 PM

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Chanel

8 months ago

These targets are ambitious but might push for better service.

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Whitley

8 months ago

Wait, can they really handle 95% of claims in five days?

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Kathryn

9 months ago

All of these goals seem necessary for efficiency!

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Glenna

9 months ago

75% in 60 days sounds more achievable.

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An

9 months ago

I think processing 100% of claims in 96 hours is unrealistic.

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Alishia

9 months ago

I recall that having a mix of short and long-term goals is important, so maybe option D is the way to go here.

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Janella

9 months ago

I feel like all of these options could be valid, but I’m uncertain if they should all be included under one goal.

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Henriette

10 months ago

I think we practiced a question similar to this in class, and I want to say that option C sounds reasonable for workers' compensation claims.

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King

10 months ago

I remember discussing how setting specific goals can improve efficiency, but I'm not sure which option is the best.

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Johnetta

10 months ago

All of these options sound like they could be valid service response goals. I'm not sure which one is the best fit, but I'll make my best guess and move on to the next question.

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Raylene

10 months ago

Okay, I think I've got it. The example given mentions processing 100% of citizen claims within 96 hours, so option A seems to be the closest match.

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Devon

10 months ago

Hmm, I'm not sure which one to pick. They all sound like reasonable service response goals for the government. I'll have to think this through carefully.

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Noe

10 months ago

This question seems straightforward. I'll read through the options carefully and choose the one that best matches the given example.

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Kate

1 year ago

These options make me feel like I'm playing government bingo. 'B-60, I-95, G-5, and a full house for the win!'

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Ryan

1 year ago

D) All of these

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Nobuko

1 year ago

C) To review and process at least 95% of workers' compensation claims within five days

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Paul

1 year ago

B) To close 75% of claims investigated within 60 days

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Willow

1 year ago

A) To process 100% of all citizen claims within 96 hours of receipt

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Tracey

1 year ago

Hey, as long as they don't take longer than 96 hours to process my parking ticket, I'm a happy camper!

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Jesse

1 year ago

Definitely, it makes a big difference in people's lives.

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Lauran

1 year ago

Me too, efficient government services are important.

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Melodie

1 year ago

I hope they stick to those goals for everyone's sake.

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Vanna

1 year ago

D) All of these

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Sharmaine

1 year ago

C) To review and process at least 95% of workers' compensation claims within five days

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Denny

1 year ago

B) To close 75% of claims investigated within 60 days

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Hildred

1 year ago

A) To process 100% of all citizen claims within 96 hours of receipt

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Beula

1 year ago

Hmm, I was leaning towards B, but I guess the government really wants to make sure they're on top of everything. Efficiency is key, right?

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Roosevelt

1 year ago

I agree, D is the way to go. Can't go wrong with covering all the bases!

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Gearldine

1 year ago

User 3: Agreed, it's important to have comprehensive goals in place.

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Ashlyn

1 year ago

User 2: Yeah, it covers all the important aspects.

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Ciara

1 year ago

User 1: I think D is the best option too.

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Avery

1 year ago

Option D is the correct answer. All of the provided service response goals are reasonable and achievable for a well-run government agency.

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Eric

1 year ago

D) All of these

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Madalyn

1 year ago

C) To review and process at least 95% of workers' compensation claims within five days

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Jaclyn

1 year ago

B) To close 75% of claims investigated within 60 days

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Jeanice

1 year ago

A) To process 100% of all citizen claims within 96 hours of receipt

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Flo

1 year ago

I prefer option D, all of these goals are important for effective governance.

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Lashaunda

1 year ago

I agree. It helps ensure efficiency and accountability.

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Roselle

1 year ago

I think governments should set service response goals.

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