Authentic Genesys GCP-GC-REP Exam Dumps

Question No: 1

MultipleChoice

How is Service Level calculated by default?

Options

A(Number of answered interactions -- number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100

B(Number of answered interactions + number of answered interactions that miss the service level target) /
((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100

C(Number of answered interactions -- number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

D(Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

Question No: 2

MultipleChoice

Which report calculates a Monthly Service Level?

Options

AQueue Metrics Report

BQueue Wrap-up Summary Report

CQueue Metrics Summary Report

DQueue Metrics Interval Report

Question No: 3

MultipleChoice

Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

Options

AReview interactions in which an agent's performance varies significantly from the average.

BLearn the reason for long or short interactions.

CFocus on numerical results, which tend to encourage desirable results.

DIdentify opportunities for improvement.

ECoach the agent on positive behaviors such as better call control.

FTrain the agent to reduce handle time.

Question No: 4

MultipleChoice

How many days does the report exist after you run it?

Options

A60

B70

C80

D90

Question No: 5

MultipleChoice

Your customizations in the interaction view remain in effect even if you leave and return to the view.

Options

ATrue

BFalse

Question No: 6

MultipleChoice

Which definition matches the performance and activity views for Queues?

Options

AUsed to monitor real-time contact center metrics.

BUsed to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CUsed to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

DUsed to view historical data only.

EUsed to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Question No: 7

MultipleChoice

Reports provide only real-time information.

Options

ATrue

BFalse

Question No: 8

MultipleChoice

What is the time interval for tracking metrics in Genesys Cloud?

Options

A20 mins

B30 mins

C40 mins

D10 mins

Free Genesys GCP-GC-REP Exam Dumps August 2026