Authentic Genesys GCP-GC-ADM Exam Dumps

Question No: 1

MultipleChoice

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

Options

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

Question No: 2

MultipleChoice

What would you Choose from the Performance menu to view real-time statistics for all active campaigns?

Options

AScripts

BCampaign Management

COutbound Campaigns

DSchedules

Question No: 3

MultipleChoice

What is a DNC list?

Options

AA DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

BA DNC list is another name for a contact list.

CA DNC list is a table containing high-priority numbers that should be dialed using preview mode.

DA DNC list is a table containing phone numbers that a campaign should never dial.

Question No: 4

MultipleChoice

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

Options

ALanguage

BRoles

CSkills

DQueue
Section: (none)
Explanation

Question No: 5

MultipleChoice

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

Options

AContact lists must contain the home phone number and first and last name fields, at a minimum

BContact lists are read-only and cannot be updated by the agents

CA contact list can have its own unique structure, including an arbitrary number of phone number types

DEach campaign can have its own contact list, or contact lists can be shared among campaigns

ETo use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Question No: 6

MultipleChoice

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

Options

AReports

BDashboards

CDynamic Views

DCallable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.

Question No: 7

MultipleChoice

Why are skills and languages configured separately?

Options

ASo that skills can have a more granular competency rating than languages

BSo that an agent with a skill can receive an interaction regardless of the language requirement

CSo that an agent with a language capability can receive an interaction regardless of the skill requirement

DSkills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Question No: 8

MultipleChoice

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

Options

AThe group is in the wrong Organization

BGroup chat is only available to administrators

CThe group is set to members only and they are not members of the group

DThe group is set to public

Free Genesys GCP-GC-ADM Exam Dumps August 2026