Genesys Cloud Certified Professional - Implementation Exam

Certification Provider: Genesys

Exam Name: Genesys Cloud Certified Professional - Implementation

Number of questions in our database: 50

Exam Version: May. 30, 2023

Exam Official Topics:

Topic 1: Single Topic

Free Genesys Genesys Cloud Certified Professional - Implementation Exam Actual Questions

The questions for Genesys Cloud Certified Professional - Implementation were last updated On May. 30, 2023

Question #1

What additional functionality does Communicate brings to Genesys Cloud?

AKnowledge base features, such as FAQs and Communities.

BUnified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

CCall center features such as ACD and scripting.

DDirectory capabilities, such as advanced search, profiles, and keyword searching.

Reveal Solution

Correct Answer: B

Question #2

What are two methods for creating a conference call in Genesys Cloud?

AWith multiple active calls, click and drag an unselected call onto the previously selected call details.

BClick the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

CClick the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

DHave all attendees call you. When all calls are active, click the Start Conference button.

Reveal Solution

Correct Answer: B

Question #3

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

AExternal trunk

BNetwork interface trunk

CWebRTC phone trunk

DSIP phone trunk

Reveal Solution

Correct Answer: A

Question #4

Where should the WAN interface of the Edge appliance connect?

AA network segment that is not accessible to the public Internet.

BA network segment that has access to your internal LAN.

CA network segment connected directly to Customer Care.

DA network segment that has outbound access to the public Internet.

Reveal Solution

Correct Answer: D

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Question #5

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

AThe phone model

BThe Base Settings

CThe phone name

DThe Hardware ID (MAC address)

Reveal Solution

Correct Answer: D

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