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If the option 'auto-logout-ready' is set to true, in what state will the Agent be logged-out?
Suggested Answer: A
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27 comments · newest first
NE
Nelida
3 days ago
I agree, B seems logical. Can't interrupt a call.
LO
Loreta
8 days ago
I think it's B. Makes sense to keep them logged in during calls.
KA
Katie
13 days ago
I still lean towards D for specific cases.
VE
Veronica
18 days ago
I feel B covers all bases well.
CH
Chantay
23 days ago
Yeah, B is the safest bet.
TI
Timmy
29 days ago
True, but D might complicate things.
KA
Katie
1 month ago
D is interesting. Aftercallwork should be safe.
VE
Veronica
1 month ago
A is too extreme. Agents need to finish calls.
CH
Chantay
1 month ago
I agree, B seems logical. Can't interrupt a call.
TI
Timmy
2 months ago
I think it's B. Makes sense to stay logged in during calls.
MA
Marnie
2 months ago
True, B is the safest choice overall.
BE
Benedict
2 months ago
Plus, agents need time to wrap up.
MA
Maira
2 months ago
Exactly! It prioritizes customer service.
SO
Son
2 months ago
Right? B covers most scenarios without issues.
MA
Marnie
3 months ago
D could work too, but it feels too specific.
BE
Benedict
3 months ago
A is too extreme. Agents need to finish calls first.
MA
Maira
3 months ago
I agree, B seems logical. Can't interrupt a call.
SO
Son
3 months ago
I think it's B. Makes sense to keep them logged in during calls.
MA
Marshall
3 months ago
I’m not sure about this, feels like it could be any of them.
JA
Jacinta
3 months ago
Wait, it can log out during a call? That’s wild!
DO
Dorathy
4 months ago
I'm leaning towards D, seems most specific.
IR
Irma
4 months ago
Definitely A, no exceptions!
CL
Clorinda
4 months ago
I think it's B, since they can stay logged in while on a call.
PA
Paola
4 months ago
I think it might be D because it mentions work-related modes, which seems to fit with what we discussed in class about exceptions.
YU
Yuonne
6 months ago
I feel like this is tricky. I recall something about Agents being able to stay logged in during certain states, but I can't remember the specifics.
UL
Ula
6 months ago
I'm not entirely sure, but I remember a practice question that suggested Agents can't be logged out while on a call. That makes me lean towards B.
CY
Cyndy
6 months ago
I think the 'auto-logout-ready' option means the Agent can be logged out from any state, even if they're on a call. So, maybe A?