Genesys Exam GE0-703 Topic 3 Question 39 Discussion

Actual exam question for Genesys's GE0-703 exam

Question #: 39
Topic #: 3

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Truman at Apr 24, 2024, 07:15 PM

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Rosio

4 days ago

B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

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Garry

5 days ago

A) IVR Server is unable to contact the Solution Control Interface (SCI)

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Alethea

6 days ago

What is the Default Route Number used for?

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