I'm feeling pretty confident about this one. The diamond shape is typically used to represent a decision or branching point in the process, where there are multiple possible paths to take. For an actual action step, the standard symbol is the rectangle. So I'm going with D. Rectangle.
Okay, let me think this through step-by-step. A process map is used to visualize the flow of a process, and the different shapes represent different types of steps or elements. I believe the diamond shape is commonly used to depict decision points or branching in the process. So for an action step, I think the correct answer is D. Rectangle.
Hmm, I'm a little unsure about this one. I know we use different shapes for different elements in a process map, but I can't remember if the diamond is specifically for action steps. I'll have to think this through carefully.
Vanda
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