I think option D is definitely undesirable because if control limits are wider than specification limits, it suggests that the process isn't meeting customer expectations.
I remember discussing in class that using SPC for transaction times, like in option B, could lead to misleading results since it's not a stable process.
Hmm, I'm a bit confused on the differences between the EIGRP and OSPF metrics. I'll need to review my notes to make sure I understand the specifics before answering this.
Terrilyn
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