One of the claimed advantages of buying a software package is that it is possible to predict future maintenance costs with some certainty. How would these costs be classified in a cost-benefit analysis?
The key here is that the maintenance costs can be predicted with some certainty, so I believe the correct answer is that they would be classified as a tangible cost in the cost-benefit analysis.
I'm a bit confused here. Is the maintenance cost considered a benefit or a cost? I'll need to review the differences between tangible and intangible factors.
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