I've got a good strategy for this. I'll consider common business processes and analyze how much of each component - human and IT - is typically involved. That should help me determine the right answer.
Hmm, I'm not sure about this one. I'll need to think through some examples of processes to decide if they are truly a blend of both or if they tend to be more one or the other.
This seems like a straightforward true/false question. I'll think about the key elements of processes and how technology and human interaction are involved.
Sueann
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