The quality policy is determined during the Planning process group, where project managers can still dream of a world where everything goes according to plan.
I thought the quality policy was determined during the 'Whine-ing' process group, where project managers complain about scope creep and unrealistic deadlines.
It's gotta be the Controlling process group. That's where the project performance is monitored and controlled, so the quality policy would be essential there.
The quality policy is definitely determined during the Planning process group. This is where the project management plan is created, including all the necessary policies and procedures.
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