You are a FortiAuthenticator administrator for a large organization. Users who are configured to use FortiToken 200 for two-factor authentication can no longer authenticate. You have verified that only the users with two-factor authentication are experiencing the issue.
What can cause this issue?
enable guest portal services on FortiAuthenticator, you need to configure a portal policy that defines the conditions for presenting the guest portal to users and the authentication methods to use. You also need to configure at least one post-login service that defines what actions to take after a user logs in successfully, such as sending an email confirmation, assigning a VLAN, or creating a user account. Configuring a RADIUS client or an external authentication portal are optional steps that depend on your network setup and requirements. Reference: https://docs.fortinet.com/document/fortiauthenticator/6.4/administration-guide/372404/guest-management
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