I've seen issues like this before where a caching or compression setting was causing the monitor to report the wrong status. I'll make sure to thoroughly investigate those areas.
Okay, let's see. If the end users can't access the website, but the monitor says it's up, that suggests the monitor is not accurately reflecting the actual user experience. I'll focus on the network and application-level factors that could be causing that discrepancy.
Caprice
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