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Question No: 1

MultipleChoice

ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS

The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO

What is the best way to deal with this situation?

Options

AConduct a SIAM awareness campaign across all ZYX companies, briefing all staff about the benefits of moving to a SIAM model Ensure that the possibility of staff redundancies is not mentioned until the transition plan has been agreed

BDirectly inform the two service delivery managers as soon as possible and invite them to Amsterdam to meet the ZYXS staff Ask them to be part of the team designing the SIAM model and encourage them to apply for the new roles

Cinform the ZYXUK Directors of the situation and ask them to review the employment contracts of the service delivery managers. Once they are satisfied that there is no risk to sensitive data, inform the staff that their role will be redundant

DLeave the service delivery managers in uncertainty about whether their role will cease to exist or not. Offer them a financial incentive to be part of the transition team and stay with ZYXUK until the end if they decide they want to leave

Question No: 2

MultipleChoice

ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and financial reporting of the performance of ZYX Corporation

The corporate strategy of ZYX contains these objectives

- Ensure delivery against contracts

- Invest in and train all ZYX staff

- Reduce operating costs

- Be ready to adapt to change

The ZYX strategy requires that the costs of the service integrator should be as low as possible

The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy The policies immediately apply to all new services, providers, and contracts and include the following guidelines

- No contract can be longer than 2 years duration

Service levels in contracts must be continually updated to reflect increasing customer requirements

- Service providers who fail service levels for more than 3 consecutive months must be replaced

The service integrator must also be replaced if the end to end service levels fail for 3 consecutive months

- The number and variety of service providers must be increased

- There must be more small providers and commodity providers

- Additional staff can be recruited within ZYX where there are clear business benefits

In this scenario, who would be most likely to be proposed as the service integrator?

Options

AOUTSCO

BSIAMRUS

CZYXII

DZYXS

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