Name: Exin EX0-114 Exam
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SKU: EX0-114
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Free Exin EX0-114 Exam Actual Questions

Question #1

When can the building and testing of a Change begin?

AAs soon as the impact analysis has been discussed by the members of the Change Advisory Board

BAs soon as there is a correct network plan for the change

CAs soon as the Request for Change (RFC) has been formally authorized

DAs soon as the Request for Change (RFC) has been classified

Reveal Solution

Correct Answer: C

Question #2

What may define the scope of Service Management in the Service Management plan?

Athe location of the services

Bthe number of staff

Cthe size of the infrastructure

Dthe specific processes undertaken

Reveal Solution

Correct Answer: A

Question #3

What is a best practice for Capacity Management?

AA Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.

BDecisions about service provision should be based on cost effectiveness comparisons.

CThe resilience of the infrastructure components should be measured and included in the Capacity plan.

DThe Service Catalog should be maintained and kept up-to-date.

Reveal Solution

Correct Answer: A

Question #4

What is meant by the Urgency of an Incident?

Athe degree to which the solution of an incident tolerates delay

Bthe degree to which the incident gives rise to a deviation from the normal service level

Cthe time needed by IT Services to resolve the incident

Dthe relative importance of the incidents when handling them

Reveal Solution

Correct Answer: A

Question #5

What is the objective of the service reporting process?

Ato document measures taken to manage information security effectively within all service activities

Bto minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents

Cto produce agreed, timely, reliable, accurate information to aid decision making and effective communication

Dto provide progress reports on the planning and implementation of service management

Reveal Solution

Correct Answer: C

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