Exin EX0-110 Exam

Status: RETIRED

Certification Provider: Exin

Exam Name: Foundation Bridge IT Service Management ISO/IEC 20000

Duration: 30 Minutes

Number of questions in our database: 59

Exam Version: 03-12-2018

EX0-110 Exam Official Topics:

Topic 1: Introduction to IT Service Management The Service Management System (SMS) Service Design and Transition The service delivery processes and their relationships The relationship processes and their relationships The resolution processes and their

Free Exin EX0-110 Exam Actual Questions

The questions for EX0-110 were last updated On 03-12-2018

Question #1

What is a purpose of ISO/IEC 20000?

Ato promote the adoption of an integrated process approach

Bto promote the adoption of IT governance

Cto provide best practice guidance on IT Service Management

Dto provide best practice guidance on security management

Reveal Solution

Correct Answer: A

Question #2

What is the purpose of CobiT TM?

ATo provide a high level process model that organizes a broad range of IT activities.

BTo provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool.

CTo provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements.

DTo provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks.

Reveal Solution

Correct Answer: D

Question #3

What is the definition of quality according to ISO 9000?

AQuality is when all features of a service which are agreed with the customer are being delivered to the customer.

BQuality is when the expectations from the customer to a certain service or product are being delivered to the customer.

CQuality is when the requirements and expectations of all stakeholders involved in the product lifecycle are being fulfilled.

DQuality is when the agreed service levels of a specific and defined service are met during more then six subsequent periods.

Reveal Solution

Correct Answer: A

Question #4

How is a ''record'' defined within ISO/IEC 20000?

AIt is an intention to deliver services.

BIt is evidence of activities performed.

CIt is the result achieved by Service Support and Service Delivery activities.

DIt is the result of activities relating to the requirements for a Management System.

Reveal Solution

Correct Answer: B

Question #5

In the context of norms and standards, what does the term ''conformity'' stand for?

AAlignment of an audit nonconformity report to a re-audit report.

BCompliance with a requirement.

CQuality Management System certification by an approved body.

DVerification of supplier certification.

Reveal Solution

Correct Answer: B

Unlock all EX0-110 Exam Questions with Advanced Practice Test Features:

Select Question Types you want
Set your Desired Pass Percentage
Allocate Time (Hours : Minutes)
Create Multiple Practice tests with Limited Questions
Customer Support

Get Full Access Now

Disscuss Exin EX0-110 Topics, Questions or Ask Anything Related

Submit Cancel