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Exin Exam VERISMF Topic 5 Question 12 Discussion

Actual exam question for Exin's VERISMF exam
Question #: 12
Topic #: 5
[All VERISMF Questions]

Within the context of service management, what is the primary focus of User Experience (UX) design?

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Suggested Answer: D

by Sage at Mar 04, 2025, 03:47 AM

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Brittni
2 days ago
Totally agree, D is the right answer!
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Rose
8 days ago
UX design is all about user-friendly interfaces!
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Thurman
13 days ago
I practiced a question similar to this, and I think it emphasized designing interactions, which makes me think D is the right choice.
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Youlanda
19 days ago
I feel like improving customer service communication is important too, but it might not capture the full essence of UX design.
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Della
24 days ago
I remember discussing how UX also involves optimizing support experiences, but I’m not sure if that’s the primary focus.
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Pauline
1 month ago
I think UX design is mostly about creating user-friendly interfaces, so I’m leaning towards option D.
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Olene
1 month ago
I've got a good feeling about option D. UX design is fundamentally about creating intuitive, accessible experiences for customers interacting with a service or product. The other choices seem more focused on specific customer service functions.
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Socorro
1 month ago
Designing user-friendly interfaces and interactions seems like the most relevant answer here. UX design is all about enhancing the overall experience for the end user, not just specific processes like complaints or communication.
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Whitley
1 month ago
Hmm, I'm a bit unsure about this one. Is the focus on improving communication, handling complaints, or designing the actual user experience? I'll need to think through the differences between those approaches.
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Beatriz
1 month ago
This seems like a straightforward question about the purpose of UX design in service management. I'll focus on the key concepts of user-friendly interfaces and optimizing the customer experience.
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