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Exin Exam VERISME Topic 1 Question 12 Discussion

Actual exam question for Exin's VERISME exam
Question #: 12
Topic #: 1
[All VERISME Questions]

What is the most important element of creating a service culture?

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Suggested Answer: B

by Chau at Mar 09, 2025, 09:05 PM

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Nada
2 days ago
Measuring service culture is super important too.
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Barrie
8 days ago
I think empowering employees is key!
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Viola
13 days ago
I lean towards training employees as the key element, but I can see how all these options are interconnected.
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Lorriane
19 days ago
Showing consumers they are valued sounds right, but I feel like training is also a big part of it.
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Curt
24 days ago
I remember a practice question that emphasized measuring service culture. It seems like that could help identify what needs improvement.
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Leota
1 month ago
I think empowering employees is really important, but I'm not sure if it's the most crucial element.
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Milly
1 month ago
I'm a little confused by this question. Are we supposed to pick the single most important element, or could there be multiple important factors? I'll have to re-read it a few times.
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Rashida
1 month ago
I've got this! The most important element is showing customers they are valued through actions, not just words. That's the heart of a true service culture.
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Annice
1 month ago
Hmm, this is a tricky one. I'm not sure if I should focus more on the customer perspective or the employee perspective. I'll have to think this through carefully.
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Tanja
1 month ago
This seems like a pretty straightforward question. I'd focus on the key elements of a service culture - empowering employees, measuring performance, and training on service behaviors.
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Callie
6 months ago
If the service culture isn't measured, how will we know if it's working? B is the way to go, no question.
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Therese
6 months ago
I'm just here for the free coffee and donuts during the break. Gotta keep that service culture fueled up, am I right?
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Venita
4 months ago
D) Training employees and managers in good service behavior
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Fannie
4 months ago
C) Showing the consumer that they are valued by actions rather than telling them
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Noah
4 months ago
B) Measuring the service culture in order to identify improvement ideas
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Leonida
5 months ago
A) Empowering the employees to make decisions on their own
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Catherin
6 months ago
A is the way to go. Empower those employees and let them work their magic!
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Dean
4 months ago
D) Training employees and managers in good service behavior
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Jesusa
5 months ago
Absolutely, giving employees the power to make decisions can really enhance the service culture.
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Michell
5 months ago
A) Empowering the employees to make decisions on their own
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Myra
7 months ago
D is the obvious choice. Training employees is key to creating a service culture, no doubt about it.
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Patrick
6 months ago
Yes, without proper training, employees may not know how to provide good service.
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Nina
6 months ago
I agree, training is essential for creating a service culture.
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Bettyann
7 months ago
I think B is the way to go. You gotta measure that service culture to know where to improve.
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Nadine
7 months ago
Definitely C. Actions speak louder than words when it comes to showing customers they're valued.
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Junita
7 months ago
But training employees in good service behavior is also important to ensure consistency.
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Mattie
7 months ago
I agree, when employees feel empowered, they can provide better service.
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Raina
7 months ago
I think empowering employees is key.
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