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Exin Exam VERISME Topic 1 Question 12 Discussion

Actual exam question for Exin's VERISME exam
Question #: 12
Topic #: 1
[All VERISME Questions]

What is the most important element of creating a service culture?

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Suggested Answer: B

by Chau at Mar 09, 2025, 09:05 PM

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Callie
2 months ago
If the service culture isn't measured, how will we know if it's working? B is the way to go, no question.
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Therese
3 months ago
I'm just here for the free coffee and donuts during the break. Gotta keep that service culture fueled up, am I right?
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Venita
24 days ago
D) Training employees and managers in good service behavior
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Fannie
25 days ago
C) Showing the consumer that they are valued by actions rather than telling them
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Noah
1 months ago
B) Measuring the service culture in order to identify improvement ideas
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Leonida
2 months ago
A) Empowering the employees to make decisions on their own
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Catherin
3 months ago
A is the way to go. Empower those employees and let them work their magic!
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Dean
1 months ago
D) Training employees and managers in good service behavior
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Jesusa
1 months ago
Absolutely, giving employees the power to make decisions can really enhance the service culture.
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Michell
2 months ago
A) Empowering the employees to make decisions on their own
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Myra
4 months ago
D is the obvious choice. Training employees is key to creating a service culture, no doubt about it.
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Patrick
3 months ago
Yes, without proper training, employees may not know how to provide good service.
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Nina
3 months ago
I agree, training is essential for creating a service culture.
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Bettyann
4 months ago
I think B is the way to go. You gotta measure that service culture to know where to improve.
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Nadine
4 months ago
Definitely C. Actions speak louder than words when it comes to showing customers they're valued.
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Junita
4 months ago
But training employees in good service behavior is also important to ensure consistency.
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Mattie
4 months ago
I agree, when employees feel empowered, they can provide better service.
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Raina
4 months ago
I think empowering employees is key.
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