Exin Exam ITSM20F.EN Topic 3 Question 85 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 85
Topic #: 3

[All ITSM20F.EN Questions]

What does a quality policy aim to define?

Athe formally expressed quality intentions and direction of an organization

Bthe legal obligations that the organization must fulfill

Cthe requirements of ISO/IEC 20000

Dthe requirements of the customer as stated in the Service Level Agreement (SLA)

Show Suggested Answer

Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.

by Reita at Apr 13, 2024, 04:06 PM

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Muriel

9 hours ago

Yeah, I agree. The quality policy is all about setting the organization's quality goals and vision, not just about legal or customer requirements.

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Zack

2 days ago

This question seems pretty straightforward to me. I think the answer is A - the quality policy should define the organization's quality intentions and direction.

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