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Exin Exam ITSM20F.EN Topic 3 Question 85 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 85
Topic #: 3
[All ITSM20F.EN Questions]

What does a quality policy aim to define?

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Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.


by Reita at Apr 13, 2024, 04:06 PM

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Hillary
19 hours ago
What about the customer requirements? Shouldn't those be a key part of the quality policy too?
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Lucina
2 days ago
I don't think so. The legal stuff is usually covered in other policies or regulations. The quality policy is really about the organization's own quality aspirations.
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Chandra
3 days ago
Hmm, I'm not so sure. Couldn't the quality policy also include the legal obligations the organization must fulfill? That seems like an important part of the quality framework.
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Muriel
5 days ago
Yeah, I agree. The quality policy is all about setting the organization's quality goals and vision, not just about legal or customer requirements.
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Zack
7 days ago
This question seems pretty straightforward to me. I think the answer is A - the quality policy should define the organization's quality intentions and direction.
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