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Exin Exam EX0-103 Topic 1 Question 3 Discussion

Actual exam question for Exin's EX0-103 exam
Question #: 3
Topic #: 1
[All EX0-103 Questions]

Where would an IT service for the customer normally be defined?

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Suggested Answer: C

A . Incorrect. The IT Framework provides a structure for service management but would not define the service itself.

B . Incorrect. The OLA would define a support arrangement behind the prime customer service.

C . Correct. The Service Catalog or the SLA would define the service for the customer.

D . Incorrect. The Service Report would provide details of service performance not define the service.


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