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What is the international standard for IT Service Management processes?
Suggested Answer: C
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18 comments · newest first
SK
Skye
11 months ago
I thought it was ISO 9001 for quality management?
LE
Lenna
11 months ago
Yup, 20000 is the standard we follow.
LA
Laticia
11 months ago
Wait, isn't ISO/IEC 27001 more about security?
AL
Alise
11 months ago
Totally agree, that's the right one.
JE
Jestine
12 months ago
It's ISO/IEC 20000 for IT Service Management!
NO
Nobuko
12 months ago
I’m leaning towards ISO/IEC 20000 too. It seems to fit the context of IT service management better than the others.
HI
Hillary
12 months ago
I’m pretty confused. I know ISO/IEC 27001 is about information security, but I can’t recall the exact focus of ISO/IEC 20000.
MA
Marla
1 year ago
I feel like I’ve seen a question like this before, and I think ISO 9001 was more about quality management, not specifically IT services.
CO
Corinne
1 year ago
I think the answer might be ISO/IEC 20000, but I’m not entirely sure. I remember it being related to IT service management.
IV
Ivan
1 year ago
Ah, I remember learning about this in class. The international standard for IT Service Management processes is ISO/IEC 20000. I'm confident that's the right answer, so I'll select option C.
HE
Helga
1 year ago
This seems like a straightforward question, but I want to double-check my knowledge. I believe the correct answer is ISO/IEC 20000, as that's the standard specifically for IT service management. I'll mark that one.
IV
Ivan
1 year ago
Hmm, I'm a bit unsure about this one. I know ISO has standards for quality management and information security, but I can't remember the specific one for IT service management. I'll have to think this through carefully.
LI
Lizette
1 year ago
I'm pretty sure the international standard for IT Service Management processes is ISO/IEC 20000, so I'll go with option C.
CH
Chauncey
1 year ago
This seems pretty straightforward to me. The question clearly states that the tasks are being queued because no QVB engines are available, so the setting we need to check is the "Max number of simultaneous QlikView engines for distribution" in the QlikView Management Console. That should help clear the task queue and improve performance.
IV
Ivette
1 year ago
Hmm, I'm not sure about this one. I know NSX-T has some VPN options, but I can't remember the specific one for encrypting file transfers across subnets. I'll have to think this through carefully.
GE
German
1 year ago
This is a good test of my understanding of Java language fundamentals. I'll need to think it through carefully.
LA
Laurel
1 year ago
Okay, let me see. The output has to be either a production plan, master production schedule, sales plan, or production order. I'm leaning towards production plan, since that seems to be the main goal of the process.
JA
Janna
1 year ago
Okay, let me see. I'm leaning towards B, defining the account forecast, as that seems like a key part of driving value. But I'll double-check the other choices too.