Free Preparation Discussions
MENU
Exin CDFOM Exam - Topic 3 Question 5 Discussion
Topic #: 3
The data center organization has all its services prepared and wishes to announce the outcome to its customers so that they can place their order.
What document -- or information -- will it share?
EPI distinguishes between:
Service Portfolio internal document used for service design, planning, assessment
Service Catalog customer-facing document listing available services
The service catalog provides customers with:
Service descriptions
Service options
Ordering information
Terms and conditions
SLA details
Pricing models (where applicable)
It is specifically designed to allow customers to select and order services.
Why other options are incorrect:
A: Service portfolio is internal only.
B: BCP is unrelated to service ordering.
C: Needs analysis is internal planning documentation.
Thus, D is correct.
EPI DCFOM-Aligned Reference Concepts (Paraphrased)
The service catalog contains all customer-orderable services.
It is the primary communication tool for customer consumption.
Torie
22 days agoRosalyn
27 days agoMartha
1 month agoKarol
1 month agoGilbert
1 month agoFlorinda
2 months agoDolores
2 months agoShad
2 months agoThaddeus
2 months agoMaryrose
2 months agoFlorinda
2 months agoGraciela
3 months agoAntione
3 months agoHelga
4 months agoGerald
4 months agoLisbeth
4 months agoDeeanna
4 months agoCherry
4 months agoGeraldo
4 months agoLeontine
5 months agoSabine
5 months agoLang
5 months agoJacqueline
5 months agoCherelle
5 months agoBelen
5 months agoDortha
6 months ago