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Exin CDFOM Exam - Topic 3 Question 5 Discussion
Topic #: 3
The data center organization has all its services prepared and wishes to announce the outcome to its customers so that they can place their order.
What document -- or information -- will it share?
EPI distinguishes between:
Service Portfolio internal document used for service design, planning, assessment
Service Catalog customer-facing document listing available services
The service catalog provides customers with:
Service descriptions
Service options
Ordering information
Terms and conditions
SLA details
Pricing models (where applicable)
It is specifically designed to allow customers to select and order services.
Why other options are incorrect:
A: Service portfolio is internal only.
B: BCP is unrelated to service ordering.
C: Needs analysis is internal planning documentation.
Thus, D is correct.
EPI DCFOM-Aligned Reference Concepts (Paraphrased)
The service catalog contains all customer-orderable services.
It is the primary communication tool for customer consumption.
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