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Esri EAEP2201 Exam - Topic 3 Question 10 Discussion

An ArcGIS administrator executes a script to silently upgrade all components of ArcGIS Enterprise version 10.6.1 to version 10.9.1. The upgrade completes without logging any errors.When the administrator logs in, the following message appears: "Members in your organization were assigned the Standard (Temporary) or Lite (Temporary) user types. No users can log in to the Portal."What is causing these issues?
A) The organization has level 2 members and the new license file used for the upgrade now has more than one compatible user type.
C) The Portal for ArcGIS upgrade process requires a restart of the Portal for ArcGIS service when adding additional user types.
B) The portal has no internet access, and the Software Authorization Wizard could not connect to Esri to validate the new license file.

Esri EAEP2201 Exam - Topic 3 Question 10 Discussion

Actual exam question for Esri's EAEP2201 exam
Question #: 10
Topic #: 3
[All EAEP2201 Questions]

An ArcGIS administrator executes a script to silently upgrade all components of ArcGIS Enterprise version 10.6.1 to version 10.9.1. The upgrade completes without logging any errors.

When the administrator logs in, the following message appears: "Members in your organization were assigned the Standard (Temporary) or Lite (Temporary) user types. No users can log in to the Portal."

What is causing these issues?

Show Suggested Answer Hide Answer
Suggested Answer: A

During the upgrade from ArcGIS Enterprise 10.6.1 to 10.9.1, user type licensing is enforced. If the new license file includes more than one compatible user type (e.g., Creator and GIS Professional), existing members without a specified user type may be assigned temporary user types like 'Standard (Temporary)' or 'Lite (Temporary).' These temporary assignments prevent users from logging in until valid user types are manually assigned.

This issue is not related to internet access (Option B) or the need to restart services (Option C).

Reference Source: ArcGIS Enterprise documentation on user type licensing during upgrades


by Raina at Jan 28, 2026, 03:34 PM

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Richelle
25 days ago
But why would it assign temporary user types? That seems odd.
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Karon
1 month ago
This is why I always back up user settings first!
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Annice
1 month ago
Wait, how did they not notice that before?
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Ronnie
1 month ago
I totally agree, that’s a common issue with upgrades.
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Nida
2 months ago
Sounds like a user type mismatch after the upgrade.
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Rolf
2 months ago
"Temporary" user types? More like permanently frustrating! Time to break out the IT troubleshooting handbook.
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William
2 months ago
I bet the admin forgot to clear the cache or something. Classic IT problem.
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Jose
2 months ago
Ah, the joys of enterprise software upgrades. At least the script ran without errors, right? *sarcasm*
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Corazon
2 months ago
Hmm, maybe the upgrade script didn't properly migrate the user types. Gotta love those "temporary" issues.
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Rosalind
2 months ago
Looks like the upgrade didn't go as smoothly as expected. Time to call IT support!
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Sylvia
3 months ago
I vaguely recall something about needing to reassign user types after an upgrade. Could it be that the system defaults to temporary roles if there's a licensing issue?
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Cyril
3 months ago
I think the issue could be that the upgrade process didn't carry over the user settings correctly. Wasn't there a step about verifying user types post-upgrade?
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Meghan
4 months ago
This sounds similar to a practice question we had about user roles after an upgrade. I think it might be related to the licensing not being properly applied.
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Blondell
4 months ago
I remember something about user types being affected during upgrades, but I'm not sure why it would specifically say "Temporary."
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Carline
4 months ago
Hmm, this is a tricky one. I'll make sure to document everything I try and check the ArcGIS Enterprise documentation for any known issues with this type of upgrade.
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Blair
4 months ago
Yikes, no users can log in? That's not good. I'll need to dig into the portal logs to see if there are any clues about what went wrong with the user assignments.
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Kristeen
4 months ago
Okay, let's think this through. The upgrade completed without errors, so the issue must be with the user types. I'll start by checking the portal admin settings.
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Erinn
4 months ago
Ugh, I hate it when upgrades go wrong like this. Gotta be something in the configuration that's causing the user type issues.
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Filiberto
5 months ago
Hmm, this seems like a tricky one. I'll need to carefully review the steps taken during the upgrade and check the portal user settings.
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