This looks like a straightforward question on authentication methods. I think the key is to identify the best solution for the problem described - employees having trouble accessing multiple servers with different passwords, and the centralized server being overburdened.
Okay, I think I've got it. Biometrics is the authentication method based on physical appearance. The other choices like key fobs and passwords don't rely on your actual physical traits.
This seems straightforward. The service desk would expect the user to provide the relevant information needed to resolve their incident, so I'll go with option D.
This is a tricky one. I'm tempted to go with the CMDB, since that's where a lot of the configuration and relationship data is stored. But the SLA also makes sense, as that's where the formal agreements around service delivery would be documented. I'll have to make an educated guess on this one.
Hmm, I was thinking the Configuration Manager might be responsible for this, but I guess they're more focused on the technical side of things. The Supplier Manager makes sense.
Shizue
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