MENU
Charline is working as an L2 SOC Analyst. One day, an L1 SOC Analyst escalated an incident to her for further investigation and confirmation. Charline, after a thorough investigation, confirmed the incident and assigned it with an initial priority.
What would be her next action according to the SOC workflow?
Suggested Answer: B
Get Premium 312-39 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
15 comments · newest first
JA
Jacquelyne
12 months ago
Are we sure she shouldn't just call the network admin first? Feels like a big decision.
LA
Latricia
12 months ago
Isn't it surprising how many people skip the ticketing step?
ST
Stefan
12 months ago
Escalating to management seems a bit much for this stage.
SC
Scot
1 year ago
Definitely not contacting the media, that's just wrong.
MA
Malcolm
1 year ago
I think she should raise a ticket for the IRT. That's standard procedure.
ST
Steffanie
1 year ago
I’m pretty certain that raising a ticket is the right move, but I wonder if there are any exceptions where she might need to escalate it first.
VE
Veronika
1 year ago
I feel like contacting the network admin directly could be a possible action, but it seems more like something the IRT would handle.
VA
Val
1 year ago
I remember practicing a similar question, and I think escalating to management might be too early at this stage.
DA
Dalene
1 year ago
I think after confirming the incident, she should raise a ticket and forward it to the IRT, but I'm not entirely sure if that's the only step.
KE
Kenneth
1 year ago
This looks like a straightforward question about creating a message with voting buttons. I think I can handle this one.
EL
Elenor
1 year ago
Hmm, I'm not sure about the Selenium IDE. Is that really necessary for this task, or is it just an optional tool? I'll have to research that one a bit more.
DA
Dannie
1 year ago
I remember that days' sales in receivables relate to how quickly a company collects its receivables, but I'm not sure if it's the right formula for average gross balance.
LA
Lauran
1 year ago
Hmm, I'm a little unsure about this one. I'll need to re-read the question carefully and think through the different options before deciding.
XE
Xenia
1 year ago
This is a good one. I think the key is to remember that we need both incoming and outgoing connectivity. So we'll need to set up an internet gateway and configure the route table accordingly. The other options seem like they might be distractions, but I'll double-check my understanding.
HI
Hildred
1 year ago
Ah, I see what they're getting at. Time out can be a useful tool, but it requires close monitoring and supervision to ensure it's not misused. I'll make sure to choose the option that emphasizes the need for careful implementation.