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Eccouncil 312-39 Exam - Topic 9 Question 1 Discussion

Charline is working as an L2 SOC Analyst. One day, an L1 SOC Analyst escalated an incident to her for further investigation and confirmation. Charline, after a thorough investigation, confirmed the incident and assigned it with an initial priority.What would be her next action according to the SOC workflow?
B) She should immediately contact the network administrator to solve the problem
A) She should immediately escalate this issue to the management
C) She should communicate this incident to the media immediately
D) She should formally raise a ticket and forward it to the IRT

Eccouncil 312-39 Exam - Topic 9 Question 1 Discussion

Actual exam question for Eccouncil's 312-39 exam
Question #: 1
Topic #: 9
[All 312-39 Questions]

Charline is working as an L2 SOC Analyst. One day, an L1 SOC Analyst escalated an incident to her for further investigation and confirmation. Charline, after a thorough investigation, confirmed the incident and assigned it with an initial priority.

What would be her next action according to the SOC workflow?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Jani at May 04, 2022, 01:01 AM

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Jacquelyne
10 months ago
Are we sure she shouldn't just call the network admin first? Feels like a big decision.
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Latricia
10 months ago
Isn't it surprising how many people skip the ticketing step?
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Stefan
10 months ago
Escalating to management seems a bit much for this stage.
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Scot
11 months ago
Definitely not contacting the media, that's just wrong.
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Malcolm
11 months ago
I think she should raise a ticket for the IRT. That's standard procedure.
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Steffanie
11 months ago
I’m pretty certain that raising a ticket is the right move, but I wonder if there are any exceptions where she might need to escalate it first.
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Veronika
11 months ago
I feel like contacting the network admin directly could be a possible action, but it seems more like something the IRT would handle.
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Val
11 months ago
I remember practicing a similar question, and I think escalating to management might be too early at this stage.
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Dalene
11 months ago
I think after confirming the incident, she should raise a ticket and forward it to the IRT, but I'm not entirely sure if that's the only step.
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Kenneth
11 months ago
This looks like a straightforward question about creating a message with voting buttons. I think I can handle this one.
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Elenor
11 months ago
Hmm, I'm not sure about the Selenium IDE. Is that really necessary for this task, or is it just an optional tool? I'll have to research that one a bit more.
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Dannie
11 months ago
I remember that days' sales in receivables relate to how quickly a company collects its receivables, but I'm not sure if it's the right formula for average gross balance.
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Lauran
11 months ago
Hmm, I'm a little unsure about this one. I'll need to re-read the question carefully and think through the different options before deciding.
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Xenia
11 months ago
This is a good one. I think the key is to remember that we need both incoming and outgoing connectivity. So we'll need to set up an internet gateway and configure the route table accordingly. The other options seem like they might be distractions, but I'll double-check my understanding.
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Hildred
11 months ago
Ah, I see what they're getting at. Time out can be a useful tool, but it requires close monitoring and supervision to ensure it's not misused. I'll make sure to choose the option that emphasizes the need for careful implementation.
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