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Mike is an incident handler for PNP Infosystems Inc. One day, there was a ticket raised regarding a critical incident and Mike was assigned to handle the incident. During the process of incident handling, at one stage, he has performed incident analysis and validation to check whether the incident is a true incident or a false positive.
Identify the stage in which he is currently in.
Suggested Answer: B
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13 comments · newest first
AF
Afton
12 months ago
Post-Incident Activities seems way off here.
ZA
Zack
12 months ago
I think it's definitely Triage, no doubt!
JE
Jessenia
12 months ago
Wait, isn't it too early for Triage?
GA
Gary
1 year ago
Totally agree, that's the right stage!
FR
Franklyn
1 year ago
Sounds like he's in Incident Triage.
FE
Felix
1 year ago
I’m confused; I thought post-incident activities came after everything else. Could it be that he’s in the Incident Disclosure phase instead?
TA
Tashia
1 year ago
I practiced a similar question, and I believe incident analysis is part of the triage process. So, I would go with C for Incident Triage.
EL
Elmira
1 year ago
I'm not entirely sure, but I remember something about incident recording being the first step. Maybe he’s still in that phase?
UL
Ula
1 year ago
I think Mike is in the Incident Triage stage since he's analyzing and validating the incident. That sounds like the right phase to assess its severity.
BE
Beatriz
1 year ago
Hmm, I'm not totally sure about this one. I think pausing to allow time for understanding might be a good strategy, but I'm not 100% confident.
MA
Mari
1 year ago
I think one advantage of manufacturer brands is that they ensure consistent quality of products, right? It seems like a key point from our lectures.
KR
Kris
1 year ago
Hmm, I'm a bit unsure about this one. There are a few different factors to consider, like data classification, infrastructure configuration, and security controls. I'll need to think through the pros and cons of each option carefully.
GA
Gabriele
1 year ago
A business rule might be a good way to enforce the maintenance check order and make it consistent across all technicians. That way, they can't skip steps.