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What is the function of problem management?
Suggested Answer: D
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15 comments · newest first
LE
Lenna
1 month ago
But if we prevent incidents, we won't need to track them!
AL
Albert
1 month ago
C is relevant too. Tracking SLA violations is vital.
AN
An
1 month ago
True, but D focuses on prevention, which is crucial.
JE
Jessenia
2 months ago
A is also important. Documenting helps with changes.
LE
Lettie
2 months ago
I agree, D makes sense. It reduces future issues.
TA
Talia
2 months ago
I think D is the best choice. Preventing incidents is key.
FR
Freida
2 months ago
Documenting history is important too, but prevention is the main goal!
HE
Hermila
2 months ago
Really? I didn't know problem management could prevent issues.
RO
Rosio
2 months ago
Definitely option D! That's the key function.
SA
Sarah
3 months ago
I thought it was more about tracking incidents, not preventing them.
SA
Sarah
3 months ago
It's all about preventing incidents before they happen!
CA
Carlton
3 months ago
I’m leaning towards D as well, since it talks about preventing incidents, which seems to align with what we studied about problem management.
BE
Beckie
3 months ago
I feel like tracking service degradation is important, but isn't that more related to incident management? I might be mixing things up.
MO
Mollie
3 months ago
I remember a practice question that mentioned documenting incidents, but I can't recall if that was specifically for problem management or change management.
ID
Idella
4 months ago
I think problem management is about preventing incidents, so maybe it's D? But I’m not entirely sure.