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Dell EMC Exam D-GAI-F-01 Topic 2 Question 16 Discussion

Actual exam question for Dell EMC's D-GAI-F-01 exam
Question #: 16
Topic #: 2
[All D-GAI-F-01 Questions]

A company wants to use Al to improve its customer service by generating personalized responses to customer inquiries.

Which of the following is a way Generative Al can be used to improve customer experience?

Show Suggested Answer Hide Answer
Suggested Answer: C

Large Language Models (LLMs), such as GPT-4, are designed to understand and generate human-like text. They are trained on vast amounts of text data, which enables them to produce responses that can mimic human writing styles and conversation patterns. The primary function of LLMs in the context of a chatbot is to interact with users by generating text that is coherent, contextually relevant, and engaging.

The Dell GenAI Foundations Achievement document outlines the role of LLMs in generative AI, which includes their ability to generate text that resembles human language1. This is essential for chatbots, as they are intended to provide a conversational experience that is as natural and seamless as possible.

Storing data (Option OA), encrypting information (Option OB), and managing databases (Option OD) are not the primary functions of LLMs. While LLMs may be used in conjunction with systems that perform these tasks, their core capability lies in text generation, making Option OC the correct answer.


Contribute your Thoughts:

Van
5 hours ago
I'm going with C) on this one. Generating new product designs or reducing operational costs don't really address the goal of improving customer service through personalized responses.
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Ezekiel
1 days ago
Definitely C). Automating repetitive tasks and reducing costs are good, but the key here is using AI to provide personalized and timely responses, which is what the question is asking for.
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Barbra
1 days ago
But wouldn't automating repetitive tasks also improve efficiency and ultimately benefit the customer?
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Annice
2 days ago
C) seems like the obvious choice here. Using AI to generate personalized responses through chatbots can really improve the customer experience.
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Torie
8 days ago
I agree with Lorrie. Chatbots can really enhance customer experience by providing quick and tailored responses.
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Lorrie
15 days ago
I think C) By providing personalized and timely responses through chatbots is the way to go.
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