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Dell EMC D-CIS-FN-01 Exam - Topic 2 Question 2 Discussion

Actual exam question for Dell EMC's D-CIS-FN-01 exam

Question #: 2
Topic #: 2

[All D-CIS-FN-01 Questions]

When does an incident turn into a problem?

AIf the incident is raised by an internal customer

BIf the incident is not addressable by the incident management team

CIf the incident is raised by an external customer

DIf incident is critical and needs immediate attention

Show Suggested Answer

Suggested Answer: B

by Emerson at Dec 21, 2025, 01:51 AM

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Thea

30 days ago

D feels right too. Urgency often defines a problem.

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Robt

1 month ago

A is interesting. Internal feedback can highlight deeper issues.

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Catalina

1 month ago

C is my pick. External customers escalate issues more.

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Edna

2 months ago

I lean towards D. Critical incidents need quick action!

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Darnell

2 months ago

I thought all customer incidents were problems, no?

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Francis

2 months ago

Definitely B! If the team can't handle it, it's a problem.

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Tayna

2 months ago

Wait, so an internal report doesn't count as a problem?

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Elly

2 months ago

Totally agree, especially if it's critical!

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Kanisha

2 months ago

It's usually when it can't be fixed quickly.

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Amber

3 months ago

B is the way to go. If the incident management team can't handle it, then it's a problem, plain and simple.

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Novella

3 months ago

Haha, I bet the answer is D. Anything that needs "immediate attention" is definitely a problem!

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Luann

3 months ago

Hmm, I'm not sure. I'm leaning towards C - if the incident is raised by an external customer, that's when it becomes a problem.

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Viva

4 months ago

D seems like the correct answer to me. If the incident is critical and needs immediate attention, then it should be considered a problem.

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Rosalyn

4 months ago

I think the answer is B. If the incident is not addressable by the incident management team, then it becomes a problem.

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Vicky

4 months ago

I practiced a similar question where the focus was on the source of the incident, but I can't recall if that was relevant here.

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Kimberlie

4 months ago

I feel like the critical nature of an incident could make it a problem, so D might be a possibility too.

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Hubert

4 months ago

I remember something about incidents becoming problems when they affect multiple users, but I'm not sure if that relates to this question.

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Aileen

5 months ago

I think a problem arises when the incident can't be resolved by the incident management team, so maybe B is the right answer?

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Hobert

5 months ago

This question is testing our understanding of a core ITSM concept. I'll need to be careful to apply the definitions correctly to select the best option.

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Gary

5 months ago

I'm feeling pretty confident about this one. I've reviewed the material on incident and problem management, so I think I can identify the right answer.

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Stefanie

5 months ago

Okay, I've got a strategy for this. I'll focus on the key characteristics that distinguish incidents from problems, and then match that to the options given.

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Toshia

5 months ago

Hmm, I'm a bit unsure about this. I know incidents and problems are related, but I'm not totally clear on when an incident becomes a problem. I'll have to think it through.

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Teri

5 months ago

I agree, B makes sense. Can't leave issues unresolved.

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Javier

6 months ago

I think it's B. If the team can't address it, it's a problem.

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Jame

6 months ago

I think this is a tricky one. I'll need to carefully consider the differences between incidents and problems to decide which option best fits.

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Edna

25 days ago

I feel like option B makes the most sense.

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