Dell EMC D-CIS-FN-01 Exam - Topic 2 Question 2 Discussion

Actual exam question for Dell EMC's D-CIS-FN-01 exam

Question #: 2
Topic #: 2

[All D-CIS-FN-01 Questions]

When does an incident turn into a problem?

AIf the incident is raised by an internal customer

BIf the incident is not addressable by the incident management team

CIf the incident is raised by an external customer

DIf incident is critical and needs immediate attention

Show Suggested Answer

Suggested Answer: B

by Emerson at Dec 21, 2025, 01:51 AM

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Luann

4 days ago

Hmm, I'm not sure. I'm leaning towards C - if the incident is raised by an external customer, that's when it becomes a problem.

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Viva

9 days ago

D seems like the correct answer to me. If the incident is critical and needs immediate attention, then it should be considered a problem.

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Rosalyn

15 days ago

I think the answer is B. If the incident is not addressable by the incident management team, then it becomes a problem.

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Vicky

20 days ago

I practiced a similar question where the focus was on the source of the incident, but I can't recall if that was relevant here.

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Kimberlie

25 days ago

I feel like the critical nature of an incident could make it a problem, so D might be a possibility too.

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Hubert

1 month ago

I remember something about incidents becoming problems when they affect multiple users, but I'm not sure if that relates to this question.

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Aileen

1 month ago

I think a problem arises when the incident can't be resolved by the incident management team, so maybe B is the right answer?

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Hobert

1 month ago

This question is testing our understanding of a core ITSM concept. I'll need to be careful to apply the definitions correctly to select the best option.

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Gary

2 months ago

I'm feeling pretty confident about this one. I've reviewed the material on incident and problem management, so I think I can identify the right answer.

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Stefanie

2 months ago

Okay, I've got a strategy for this. I'll focus on the key characteristics that distinguish incidents from problems, and then match that to the options given.

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Toshia

2 months ago

Hmm, I'm a bit unsure about this. I know incidents and problems are related, but I'm not totally clear on when an incident becomes a problem. I'll have to think it through.

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