I've got this one! The answer is definitely D. That's the standard way to measure the duration of a request in a performance test script. You start the timer when the request is sent and stop it when the response is received. Easy peasy!
Hmm, I'm not totally sure about this one. I know ITIL has a lot of different practices, and I'm trying to remember which one is specifically focused on reducing incidents. Let me think this through...
Hmm, I'm a little unsure about this one. There are a lot of moving parts - different frameworks, a phased implementation, and a bunch of deliverables that have already been produced. I'll need to make sure I understand how all of those pieces fit together before I can recommend the next steps.
Krissy
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